Time Profiles – Defining Performance Needs
What Are Time Profiles?
Time profiles define segments of time by day of the week, and performance criteria for them. They are used in analytical WebEye reports.
Attendance verification is all about measuring staff performance at strategic locations and selected times and dates. Time profiles are essential for this. They specify when you want to analyze data – by day of the week, and include performance criteria.
We created time profiles so you can have multiple of them, as many as you want. Each can have sets of parameters that you want to analyze your data against.
Time Profiles select when, by day of the week, you want to analyze data. Also you can define performance parameters in the profiles so each profile can target different requirements.
For example, in a shopping center you want to analyze data about when the center is open and trading and analyze staff performance then. You may want to analyze before and after trade with different criteria, night security will be different again, and many other activities. Time Profiles are designed for this.
The Risk Management report uses Time Profiles for the times when data is collected and analyzed. This is a simple average report that can be run over a date range to produce a simplistic average of performance. It does not use the performance criteria in time profiles.
Location Analysis report is far more powerful and uses Time Profiles for the same reason. This report uses the target hits and return times to determine if a location is compliant or not, and to calculate performance percentage.
Go to Manage Centers. Press ‘View’ for a center you are interested in. Each center has their own profiles.
On the left hand side, you can select a profile. Press the ‘Show Center Time Profile’ button to see it on the right hand side. On the right hand side you can now press ‘Add New’ or ‘Edit’ or ‘View’ to manage your profiles.
Name – This is just the name of this time profile. Please make it indicative of the rofile. We like ‘Core Trade’ for normal opening hours of a shopping center when it is fully staffed. ‘Extended Trade’ and ‘Late Night Trade’ and ‘Morning pre-clean’ are other good names for other pieces of a day. Try to be consistent – if you have many centers, this is important.
Description – This is just for your reference. It is not used elsewhere. It is a reminder as to what the time profile is being setup for.
Filter Period – This can be set to “0” and all attendances in the time ranges (see below) will be accepted into a report. If you enter a number, example “1” – then the analysis will accept a hit at a location then lock all other hits out for that location for that number of minutes. Why? Some locations may have many staff all passing at the same time and you only want to count this as one, but only for a short time. This can have a significant impact on the simple risk management return time calculation.
For example, if you specify “60” in the Filter Period, this will mean you only count hits that are a minimum of 1 hour apart. This means, for example for security patrol guards, that they can’t generate all their nightly hits in 1 minute!
Primary Times -and- Secondary Times – This lets you specify 2 sets of start-finish times in a day along with individual performance criteria for each. Data is only analyzed between these times and can be set individually by day of the week. Do not overlap them.
For example, you can select prior to trade with one set of times and performance criteria, and then during trade with another. In the Location Analysis report you will see these differentiated in the Return Time and Gap Analysis options.
Warning. Do NOT have overlapping time ranges in your primary and secondary times. If you do, your performance calculation will show as much worse than it should be.
Hits Required – For each day of the week you can specify how many hits are expected. These are simple hits, anywhere in the time range. This is only used in the Location Analysis Report and for the Hit Analysis option.
Return Time Target – For each day you can specify what your target is. You can make it different for each day, or the same. Since you have a primary and a secondary set of times in a profile, you can for example set it to say 60 for morning pre-clean, then set it to 20 for normal core trade cleaning. This way, you can analyze two sets of time in the one profile and with different targets.
Combine With Primary Hits – If you want to analyze between 18:00 and 06:00 the next day, use this option. It is ideal for security patrol clients wanting “3 hits per night” for example. Set “3” in the primary profile hits Required, and set 18:00 to 24:00 in all the primary times. Then in the secondary times set 00:00 to 06:00 and tick this option. This way you are analyzing through midnight to the next morning.