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Centre Health Report

Centre Health Report

This report has been designed to work over a portfolio of centres and provide the best means to monitor performance.

It has 3 calculation modes

  1. “Simple” – this counts attendances at locations. It is ideal to get a very broad overview of how many staff attendances are happening at each location. It is ideal to find locations that have stopped logging because of equipment failure, theft, or non attendance. It is also ideal for security companies.
  2. “Return Time” – this calculates the loop time, also known as the return time for locations at your centres. This is the number of attendances divided into the number of minutes in the time profile.
  3. ‘Compliance” – this calculates the percentage of time that you managed to meet your target performance. It is the most accurate means of calcuating performance and can’t be swamped or “hidden” by any means. This calculation uses the gaps between attendances to generate its result.

The report has 3 reporting modes

  1. “Summary” – just shows the end result by centre giving the number of compliant locations and percentages.
  2. “Detail” – shows location results letting you see which locations are better etc.
  3. “Detail All” – shows all data for every location for every day in a date range.

There is also an “Exception” mode that will email you when there are any locations that are not compliant.

Compliant Locations

A location is compliant if it meets its target performance.

“Simple” – calculations just look at the number of hits in core trade. This target can be set in the core trade time profile.

“Return Time” – calculations compare the target for each location with the actual return time. If return time meets target or better, then it is comopliant.

“Coverage” – calculations use the value entered on the form. This can be fopr example 80% or 90%. Locations that meet this will be deemed compliant.

Core Trade – The Time Profile Used – Setups

All calculations use the Core Trade time profile. This sets the start and finish times when your data is to be analyzed, by day of the week.

The Filter time is used in the return time calculation to more accurately reflect staff attendance to help this simple statistical report become more accurtate. This should be set to “1”.

Also. Each location should have its target time setup. This is how often the location is to be attended during core trade times. This is usually, for example, “5” minutes for food courts, and “15” or “20” minutes for most metropolitan malls, entrances and other locations.

The target time setup is used to determine if a location is compliant or not.

Selecting Locations

All locations are analyzed unless they have been excluded from reports, or they don’t have a target. If there is no target then they are not reported on.

Selecting Centres & Tagging – For All, One, A Selection

“ALL” – This report will do ALL centres if you just use it as the form is presented. There is a tick-box selecting this.

“ONE” – You can also un-tick “All” and select just one centre.

“SELECTED” – each centre can have tags added to it. This can be used to group like or similar centres by multiple means. For example by state, by client, by area manager, by anything you want. Enter the tags you want to filter by, tun off “All” then run the report. It will show just the centres with the tags you’ve selected.


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