What To Do When Your Wand Goes Flat
XL-Wand and Radio Wand use Nickel Metal Hydride batteries. Wand charghing is easy. Just connect the plug pack and allow sufficient time.
These have a long operational life if they are treated well. Do not leave them on charge for months, do not let them go dead flat for long periods of time.
These types of batteries are very tolerant of going flat occasionally, and don’t mind being left on charge for some days at least.
Warning. Allowing a wand to go flat causes its real time clock to stop and reset to year 2000. After charging, touch onto an XL-Unloader to reset the date and time (and extract data).
If Your XL-Wand Goes Flat
This should not happen. These wands run for nearly 3 months on a new charged battery.
If you allow them to go flat:
- Recharge the wand for 24 hours.
- Touch onto an XL-Unloader to reset the clock.
- Try do download. The CPU in the wand may be damaged, not restart properly and the way it unloads will show you this.
- Return to Elite-ID if it does not download properly.
- Charge the Wand every day for a week. Then weekly for at least 10 to 12 hours.
As mentioned, XL-Wands have a huge battery run time. If they go flat then:
- Make sure staff are actually charging them!
- Check that the charge led on the rear of the wand lights up when you connect the charger. If not, check the charger, check the power point, check the power cord.
- Recharge and re-set the clock using XL-Unloader (as above).
If Your Radio Wand Goes Flat
Radio Wand, particularly if the battery is over 2 years old, requires charging every day for at least 8 hours and ideally for 10 or even 12 hours depending on how close to flat it was:
- Recharge the wand for at least 8 hours.
- Touch onto an XL-Unloader to reset the clock. Make sure the XL-Unloader has a good date and time in it.
- If the fault light stays on, try emptying the Wand. It may be full.
Trying to use Radio Wand for 2 consecutive shift seldom works for long. The time remaining is seldom enough to recharge the wand sufficiently.