Login Procedure For Site Staff (Apple)

We strongly recommend that credentials are locked into your device. That is the easiest way to login.

At Start of shift

• Log In To AtSite (any errors – see below)
• Press ‘Begin Logging’ button
  
• Check that AtSite logs the first beacon of your shift
• Make sure your battery is well charged

During Shift

• Check your battery is not going too flat, or already flat.
• Check occasionally that beacons are being logged
• Use the Events button to create an event, include an optional photo

At End Of Shift

• Check that data has been uploaded (unless using Offline Mode)
• Log Out Of AtSite
• Put on charge

Authentication Error / Access Denied

• Your user name or password or Client ID is wrong. Re-enter them. See below.
• Client Administrators can use Nexus-WebEye to reset the password and user name. This usually fixes the problem.
• Contact Elite-ID if unable to fix it. We can reset your password or username.

Error 403 Concurrent Users

• Someone else is logged in with this username. Get them to log out before you try to login.
• If you think no one else is logged in on this user, contact Elite-ID.

Not Sending Data

• Make sure your WiFi has not changed. Has someone changed its password?
• Is the internet working?

No Internet – if your internet had failed

• Turn off WiFi in your phone / iPod
• Use “Offline Login” – data will now be stored in the device.
• When internet is restored, enable WiFi and login, logged data will be uploaded when able.